《上古卷轴OL》上古卷轴OL遭到永久封禁如何处理？

如题，下午想玩的时候，登录提示永久封禁了，我一脸懵B了，我啥事都没干就封了我的，请问如何处理，我按照提示去官方那里提交了工单，有个工单号不知道怎么查进度，也不知道什么时候有回复。

封禁邮件原文：
Question Subject: The Elder Scrolls Online: Account Ban Notice

Question Reference # 230720-004711

Date Created: 07/20/2023 03:21 PM
Date Last Updated: 07/20/2023 03:21 PM

Status: Read Answer Provided
Message Log:
The Elder Scrolls Online Team response on 07/20/2023 03:21 PM
Greetings,

We regret to inform you this account has been permanently deactivated as a result of violating the Code of Conduct through Cheating/Exploiting.

We cannot allow cheating or the exploitation of the game, as it is in direct violation of the following sections of our Code of Conduct:

5.1 You are forbidden from using any unapproved third-party applications, programs, scripts or any other game modifying mechanic used to change the game play experience on a ZeniMax game, Service, forum, or other games or services provided by ZeniMax, including the distribution of said programs via ZeniMax Services, sites, forums, communities, etc. This would include but is not limited to using or distributing speed hacks, aim bots, mouse controllers, spam bots, automated game play devices, etc. Third party applications are defined as any program, application or script written by an individual, company, corporation, or private party not employed by or contracted to perform services by ZeniMax.

5.2 In relation to online/competitive games, you will not exploit any bug, or abuse any game system (such as the scoring or award systems) in a ZeniMax game, Service, forum, or other games or services provided by ZeniMax. You will not intentionally use or share any bug found within any ZeniMax Game, real or fictitious, regardless of whether or not it grants an unfair advantage. You will not directly or indirectly communicate the existence of any such bug to any other user of the ZeniMax Service (in game or on a ZeniMax Service). Report bugs and exploits using the in-game portal or via help.bethesda.net. Unacceptable behaviors will also include any conduct that is considered by ZeniMax to be cheating (e.g. match fixing and collusion) or other unsportsmanlike conduct such as use of secondary accounts, intentionally losing and bribery.

If you believe this decision was made in error, directions for appealing account bans can be found here.

If you have an active membership not purchased directly from us, you will need to go to your respective platform to cancel your recurring payment.

Regards,
The Elder Scrolls Online Team
We will assume your issue has been resolved if we do not hear from you within 96 hours (4 days).

If your issue has not been resolved, you can respond directly to this email. We look forward to working with you again should you need us!


申诉工单原文：
I can't login
I have just bought this game and have done nothing to it. And yet when I try to login today I found out that my account was banned. I have no idea about why would you do this to m